If you are looking to start an account with Softcom, you may speak with a sales representative over the phone by calling (800) 982-7675 or visit the office in person at 545 Industrial Drive #195 in Galt, CA. The sales representative will take your information and then determine your eligibility for services based on your location.
When you setup an account with SOFTCOM, we will ask for the following: A valid Driver’s License for security purposes and a current credit or debit card to keep on file for monthly auto-charges.
How much are monthly fees?
It depends which service you are looking into. Some customers are eligible for lower rates than others, and rates depend mostly on location. We offer high-speed services starting at $19.95, but fees vary considerably based on which plan you choose. To see what pricing you qualify for, contact a sales representative at 1 (800) 982-7675.
Do I have to purchase my equipment?
No. Over time, we have adjusted our equipment policy so we no longer charge customers for the equipment on their homes. Equipment is the strict and sole property of Softcom and is not to be tampered with or altered in any way by anyone other than a Softcom technician. In the event that your equipment needs replacing, Softcom may do so free of charge. TKeep in mind that “equipment” refers only to the items we install in or on your home to make the connection available. Customers are responsible for purchasing other items such as routers, modems, or router-modem combinations.
How long do I have to wait to get service with Softcom after signing up?
The installation schedule here at Softcom can vary, especially during seasons with frequent fluctuations in weather. Typically a customer must wait around a week for their service installation, but our customer service representatives will not hesitate to schedule you earlier if there is an opening. Bear in mind that each installation is deemed “weather permitting” and Softcom has the right to cancel appointments when ambient conditions are not suitable for the safety of our technicians. If such an event arises, we will notify you of this change and make an effort to reschedule your installation at your convenience. As soon as our technician has installed your equipment, your Internet is ready to use!
What does it mean to make my connection “wireless”?
If you are a customer who would like to use multiple devices on their Internet connection, you need to set up a wireless network. These devices can include smartphones, laptops, tablets, cable boxes, gaming systems, and much more. Whatever devices it is that you plan on using, if you plan on connecting more than one device at once, you will want a wireless connection. Enabling a wireless network is as simple as purchasing a wireless router. A wireless router can typically be bought at any location that carries electronic equipment, or you may purchase one with Softcom for $59.99. If you would like to speak with someone regarding what router is best for you, you may call our technicians for free to get advice from a professional.
Our City-Wide Wifi is a High-Speed Internet service that allows customers within the Galt city limits to obtain a High-Speed Wireless connection. Many residents of the city will see a Softcom connection accessible from their wireless devices—This connection is available through our City-Wide Service. The service is made available by a series of “nodes” throughout the city that transmit a wireless signal. If your residence or business is located within range of these nodes, you may be eligible for City-Wide Wifi service, with download speeds up to 6Mbps. In order to create a connection at your location, we will need to install an antenna so that it will communicate and receive a signal from our nodes. Whether you work or live in the City of Galt, our City-Wide Wifi service is a fast and inexpensive alternative to Wireless Internet.
Theoretically, if you can pick up a wireless connection on your internet-capable device, then you can connect. You may need to contact our technicians to speak with a professional to ensure you can access this connection from your device. However, you cannot connect a device at home and remotely simultaneously. You are only permitted a single login, which means you cannot use your connection at home and in the city of Galt at the same time. However, if you would like the option of having a home and roaming connection, you may obtain a secondary login for just $9.95 a month. Call us to set up an additional login today at 1 (800) 982-7675.
To obtain our standard City-Wide Wifi Service at your home, we must install an antenna on your residence. This equipment allows you to connect to the wireless signal transmitted by our nodes. However, some of our customers are within such close range of another’s antenna that it is not necessary to install a new antenna at their residence. Because these connections do not necessitate expensive equipment, we offer eligible customers an even cheaper alternative. We encourage our customers who can receive a signal in their home without needing our equipment to take advantage of our “NE” option.