ABOUT US

No boundaries, no limitations. Internet the way it should be!

With a collective 80-plus years of internet industry experience, our management team created Softcom with a focus on providing fast, reliable and affordable internet access to everyone who needs it – no matter where they live.

Our Difference

In an industry filled with indifferent corporate giants and ill-equipped middle-men, we stand out with our commitment to our customers and our ability to follow it up as a privately owned independent company.

We own our own network. We don’t answer to stockholders.

This gives us the edge when it comes to investing in cutting-edge technology, customer support and exceptional products and services. This is how we stay ahead of the curve when it comes to the demands of our customers – and gives us the freedom to take fast action when it comes to solving problems, fixing issues and creating custom solutions that fit the unique needs of each of our customers.

CHECK AVAILABILITY

Our Facilities

Our state-of-the-art 22,000 square-foot facility serves as our base of operations and as a hub for our network. Some of the highlights of our headquarters include a four-tier 195-foot communication tower, a secure Data Center filled with the latest equipment and technology in our industry, an incredibly robust power backup system that will keep operations online in the event of a severe power outage, and an environmentally friendly solar system that has reduced our draw on the energy grid by over 80%.

In addition to our office facility, we also have an expansive fleet of work vehicles including installation vans and lift trucks. One of our lift trucks has the ability to reach up to 125 feet in the air which makes it very convenient for us to do installation, maintenance, and upgrades on communication towers. And gives us a lot of flexibility working with business and residential customers as well. There are very few lift trucks like it in California – and gives us a competitive edge when it comes to installation and service. Just one more example of the heights we’ll go to in order to ensure our customers’ satisfaction.

Our Team

No matter what you need, we’ve got a team you can count on. We hire and retain the best quality talent, keep all of our staff in-house (no outsourcing for us!), and are proud of the dedication, experience and support every one of our employees brings to the table.

With nearly 3 decades of in-depth experience with our company, multiple language skills, and active community involvement, our Customer Service team has the edge when it comes to finding the best solutions for our customers’ needs.

Our Technical Support teams, along with highly competent network engineers, have the tech skills, temperament, and talent to handle even the most complex issues. And ongoing training and certification programs ensures that our Installation Crew’s work is always safe, secure and reliable, making our level of service and commitment to the communities we serve simply unmatched in the industry.

Why they love us

What our customers are saying about SOFTCOM

  • Great company! Staff is always helpful and quick to respond. Like that the service is month to month and not a contract that you cannot get out of.

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    K&J Taylor
  • We experienced the best service from Jessie at Softcom just now. As we all know, disruption in the Internet can be a major disruption in life! Jessie was polite, knowledgeable, and efficient. He identified the problem right away, corrected it, and upgraded our router. Highly recommend!

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    Patsy B. Thornton, CA
  • Softcom wireless is an amazing alternative to the only other option we have had for years (Frontier). Our Softcom service was installed yesterday and it's the first time in the 12 years that we have lived in Wilton that we have fast, reliable wifi. The tech who did the work was knowledgeable and friendly. I would highly recommend this company to everyone.

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    Carol P. Wilton, CA
  • I would like to share with everyone, that I think Softcom tech support rocks. I had to call Sunday for intermittent connection issues. I shared with the support person over the phone what troubleshooting (cleaned temp internet files, booted computer, router, antenna) I had done before I made the call. Unlike other places I've called in the past, he heard what I told him. That said, he didn't run through the troubleshooting script. He said he would look at a few things and call me back in 10-15 minutes. True to his word, he called back within that time frame, and said it sounds like an antenna alignment issue, and support would call me on Monday morning to set up a time for someone to come out. Long story short, Sean just left the house after resolving the issue on the roof. From call for problems to resolve was less than 24 hours, with a tech coming out to the house. Great job Softcom!!!Additional information I will add for anyone looking for a great internet service. First, I've experienced over 99% connectivity, in that they have very little downtime. They also offer unlimited usage on a wireless service. I know many companies offer so-called "unlimited" service, however Softcom has a truly use-all-you-want policy, at great speeds day or night.

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    John Sheckles Lodi, CA
  • 5 stars. The best internet provider in the area for sure. I have always had nothing but great experiences with Softcom. All areas of the company are easy to work with. I highly recommend them to anyone in the area who is looking for internet services. I use them for both my home and my business

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    D. Denier Galt, CA
  • It was very difficult to find a reliable internet service provider in my area. I then luckily found Softcom and I've had no issues. The Internet is reliable and also faster than my previous internet. I was also able to purchase my own router. The antenna installation was also simple and quick. I would recommend to anyone living in the Lodi/Lockeford area.

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    R. Fernandez Stockton, CA
  • I’m getting 5 times the bandwidth with Softcom’s Point-to-Point technology at half the price that I was getting with my T-1.

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    Sven Rafferty Hypersven LLC, Herald, CA
  • I was having trouble with my wifi so I called Softcom. They helped me and everyone I spoke to was real nice. Problem was solved and I was a happy camper with my wifi, love my wifi, and my grandchildren loves them too.

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    T.J. Johnson Galt, CA
  • Best service of this type I've found. very good tech support and friendly people. would recommend to any and all!!!

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    J. Lehman Lodi, CA
  • Blake and Shawn were amazing. They made my life so much easier and explained everything so well. Yippee... I'm a happy camper!

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    Taffe M. Acampo, CA
  • Great Internet service. Reasonable. The customer service is always very helpful and knowledgeable. They don't try to sell you something you don't need.

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    Tami Jackson Galt, CA
  • The staff at softcom are great & very informative. We've just initiated service & I can't wait to get started

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    T. De La Cruz Herald, CA
  • Absolutely LOVE Softcom! Quick speeds allow me to have multiple units running with no drag at all! Keep up the great work guys!

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    E. Kenny Lodi, CA
  • Had a terrible service with another company before.... Then we got Softcom and it has been great. Fast, reliable, rarely goes out. And when it does go out I love that they tell us where and why and service is all around spectacular.

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    Andru Ortega Lodi, CA
  • hyperSven requires rock solid bandwidth. That means quick downloads, insanely low latency, and reliable support. Softcom delivers on these requirements and does so at an honest price. Truth be told, the point-to-point service hyperSven enjoys, we are smoking our old T1 speeds over 10 times the amount at more than half the cost! That makes both our techs and accountants happy! It seems like we only ever call Softcom anymore to ask, “What’s new and faster that we can upgrade to?

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    Sven LL Rafferty Hypersven LLC, Herald, CA
  • Thanks Softcom for bringing me again great internet service at a very accessible price. Had your tech Blake come out and do a great and fast installation to get my home office set up. I appreciate your service and having great service people like Blake that makes your company strong!!!

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    Luis T. Galt, CA
  • After using internet providers, I switched to Softcom. I will never again use anyone else. They are by far the best in my area. Every aspect of the company that I have dealt with, from installers, to sales, to the front office has been top notch. I highly recommend them to anyone in the area who is looking for internet services. The best part is they are very very very affordable for the service.

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    Dan D. Galt, CA
  • Softcom is the best option for us out here in the sticks. Service technician absolutely wonderful. We had some neighbor's trees that grew and blocked our reception. Young man came out today and relocated the thing on our roof over to the shed. Speed increased by four time as much. The best part though was how nice and competent the young man was. Thanks for all your help!

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    Rochelle Hutter Wilton, CA
  • Very happy so far. Initial installation was met with a few difficulties that the tech was more than happy to work through. Speeds are as promised and I haven't experienced any issues or interruptions yet. Compared to Frontier, this ISP is a dream come true. I hope they keep up the good work!

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    Kylee E. Wilton, CA
  • The technician was on time as scheduled and proceeded to investigate the problem in a very professional manner until the problem was identified and corrected. Well done. The techs name is Blake.

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    C. Copulos Lodi, CA
  • I just had Jesse from Tech Support in Galt out to upgrade the antenna. He was so informative and professional. I was frustrated with the speed and performance of my internet connection prior to that but it may be in part my computer. The other computers in our home are working fine. Thank you for the wonderful service!

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    J. Captein Herald, CA
  • So far so good. This is the first ISP to actually give me what I pay for, consistent speeds and a solid network. The service tech that came out was friendly, did a great job on the install and cleaned up his mess when he was done. I expect a great relationship with Softcom for years to come.

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    E. Walls Lodi, CA
  • We have had literally an impossible time getting internet! But Softcom has done it! It took a tower and three dudes but they did it! And did not try to sell us a router and they saved us $100 because our originally expected 30 foot tower only ended up needing 20 feet so awesome! All of them were very professional considering it was 100+ outside. Now we can help our kiddo with his speech and actually download games, my husband can actually work from home and I can run my retail business without using all the data on my phone. Yay! Thank you, thank you, thank you!

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    Leah S. Patterson, CA
  • After having issues with our internet Jesse from Softcom came out and changed our antenna and whalaa what a difference. From not running at all, to instant access. Thank you Jesse, we appreciate all your help and for you explaining what had happened and what to do if it happens again.

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    N. Sheehan Galt, CA
  • Thank you Dan K. for always trying to rescue us out here in the Bermuda Triangle of bad service! Doing everything you can think of to make things better for us. We really appreciate the excellent customer service that Softcom provides. Your employees are the BEST!

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    Annette R. Wilton, CA
  • Shawn was great. He went over everything he was going to do for the initial installation. Then, went over how to work the internet. Very happy customer. Thank you!

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    R. Maberto Galt, CA
  • I absolutely love Softcom. My internet speed is faster than what I was told it would be. Thank you for bringing high speed internet to the country.

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    R. Kurth Lodi, CA
  • Softcom provided excellent customer service throughout the whole experience. From scheduling the appointment to the install. Blake did an amazing job on the install. He was extremely professional. I will be recommending them to all my friends! Just in the little time I have been on the internet I see a 100% difference. Thank you Softcom for helping us country folk with great internet speed and service!

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    Jamie B. Wilton, CA
  • I live out in the country and we have tried several different providers. We have never come close to getting as good of service from any of them that compares to the outstanding service provided by Softcom from their installers to the nice people in the office, and especially the great internet connection that we receive.

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    Linda L. Acampo, CA

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Used and Trusted by

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Need help? Call our support desk at (800) 982-7675 Opt. 1

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Kristy CooperAbout Us