Technical Support 1-800-982-7675 Opt. 1

Hours: Mon-Fri: 9am-9pm | Sat/Sun: 12pm-6pm

Check here for frequent updates on the current status of Softcom’s network, services and systems. If you are experiencing a real-time service availability issue that is not described below, please contact Customer Support for assistance.
Network Status Update

There are no significant outages at this time.

If, however, you are still experiencing any disruptions at your location, we recommend that you try rebooting your radio. To do this, simply remove power to the Power over Ethernet (PoE) injector inside your home for 30 seconds, and then reconnect the power. If the issue persists, please do not hesitate to contact our technical support department at (800) 982-7675, option 1, where a technician will be available to troubleshoot the connection and resolve any issues you may be experiencing.

Additional updates will also be shared on our Softcom Facebook Page.

Need help? Call technical support at (800) 982-7675 Opt. 1