NETWORK STATUS

Technical Support 1-800-982-7675 Opt. 1

Hours: Mon-Fri: 9am-9pm | Sat/Sun: 12pm-6pm

Check here for frequent updates on the current status of Softcom’s network, services and systems. If you are experiencing a real-time service availability issue that is not described below, please contact Customer Support for assistance.

Network Status Update

Update – 9:00 pm 1/29/23

Dear valued customers,

Contrary to speculation, despite the rain, our team was able to complete the repairs and upgrades at the Acampo tower site. The process took longer than expected, but we are pleased to report that things went smoothly for the most part.

Currently, our technicians are working on the back-end and bringing customers back online gradually. If you are experiencing any issues with your service, please be patient as our CTO works to configure the system for optimal performance. A more complete update will be provided as soon as additional information is available. We appreciate your understanding and thank you for your continued support.

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Additional updates will also be shared on our Softcom Facebook Page.

Request for Credit

We understand that the recent winter storms have caused significant disruptions to your internet service, and we want to make it right. As a gesture of goodwill, we will be offering credits to customers for extended downtime that you experienced due to tower damage caused by the storms. If you were affected by the disruption, please fill out the form provided on this page. The form includes fields for you to enter your name, service address, phone number, E-mail address, and the dates and description of the disruption. We apologize for any inconvenience caused and we appreciate your patience as we work to resolve this matter.

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Need help? Call technical support at (800) 982-7675 Opt. 1

Kristy CooperNetwork Status