Check here for frequent updates on the current status of Softcom’s network, services and systems. If you are experiencing a real-time service availability issue that is not described below, please contact Customer Support for assistance.
Having issues with service? Not to worry, Technical Support is available Mon-Fri, 9am-9am and Sat/Sun, 12-6pm. Please let us know if you are experiencing any technical difficulties at (800)982-7675 or reach out to us on our social platforms!
There are a small subset of customers who are having service issues. We are working with our vendor to determine the root cause and implement a fix. This is a high priority case with them and we have all available resources engaged to restore service to any affected customers.
Easy, breezy troubleshooting is here with our new Smart Routers. All Softcom customers who switch to our new routers will notice the difference as techs will be able to instantly access, identify, manage & resolve issues within minutes. https://www.softcom.net/plans-pricing/smart-router/
I just had Jesse from Tech Support in Galt out to upgrade the antenna. He was so informative and professional. I was frustrated with the speed and performance of my internet connection prior to that but it may be in part my computer. The other computers in our home are working fine. Thank you for the wonderful service!
After using internet providers, I switched to Softcom. I will never again use anyone else. They are by far the best in my area. Every aspect of the company that I have dealt with, from installers, to sales, to the front office has been top notch. I highly recommend them to anyone in the area who is looking for internet services. The best part is they are very very very affordable for the service.
We were very happy with the technician that came to do our installation and with Jessie for our service call. On a scale of 1-10, we would rate him an 11 for his knowledge and his customer service skills.
We experienced the best service from Jessie at Softcom just now. As we all know, disruption in the Internet can be a major disruption in life! Jessie was polite, knowledgeable, and efficient. He identified the problem right away, corrected it, and upgraded our router. Highly recommend!
I live out in the country and we have tried several different providers. We have never come close to getting as good of service from any of them that compares to the outstanding service provided by Softcom from their installers to the nice people in the office, and especially the great internet connection that we receive.
Softcom provided excellent customer service throughout the whole experience. From scheduling the appointment to the install. Blake did an amazing job on the install. He was extremely professional. I will be recommending them to all my friends! Just in the little time I have been on the internet I see a 100% difference. Thank you Softcom for helping us country folk with great internet speed and service!
The most wonderful experience we ever had having anything installed. The technician was very courteous and knowledgeable. Customer Service that I got beforehand while signing up was just fantastic. You definitely get what you pay for!
Absolutely LOVE Softcom! Quick speeds allow me to have multiple units running with no drag at all! Keep up the great work guys!
Had a terrible service with another company before.... Then we got Softcom and it has been great. Fast, reliable, rarely goes out. And when it does go out I love that they tell us where and why and service is all around spectacular.
5 stars. The best internet provider in the area for sure. I have always had nothing but great experiences with Softcom. All areas of the company are easy to work with. I highly recommend them to anyone in the area who is looking for internet services. I use them for both my home and my business
The upgrade you all installed yesterday is fantastic! Higher speed reliability is a good thing!
After having issues with our internet Jesse from Softcom came out and changed our antenna and whalaa what a difference. From not running at all, to instant access. Thank you Jesse, we appreciate all your help and for you explaining what had happened and what to do if it happens again.
Great Internet service. Reasonable. The customer service is always very helpful and knowledgeable. They don't try to sell you something you don't need.
So far so good. This is the first ISP to actually give me what I pay for, consistent speeds and a solid network. The service tech that came out was friendly, did a great job on the install and cleaned up his mess when he was done. I expect a great relationship with Softcom for years to come.
Great company! Staff is always helpful and quick to respond. Like that the service is month to month and not a contract that you cannot get out of.
Thank you Dan K. for always trying to rescue us out here in the Bermuda Triangle of bad service! Doing everything you can think of to make things better for us. We really appreciate the excellent customer service that Softcom provides. Your employees are the BEST!
I absolutely love Softcom. My internet speed is faster than what I was told it would be. Thank you for bringing high speed internet to the country.
Softcom is the best option for us out here in the sticks. Service technician absolutely wonderful. We had some neighbor's trees that grew and blocked our reception. Young man came out today and relocated the thing on our roof over to the shed. Speed increased by four time as much. The best part though was how nice and competent the young man was. Thanks for all your help!
Blake and Shawn were amazing. They made my life so much easier and explained everything so well. Yippee... I'm a happy camper!
Thanks Softcom for bringing me again great internet service at a very accessible price. Had your tech Blake come out and do a great and fast installation to get my home office set up. I appreciate your service and having great service people like Blake that makes your company strong!!!
The staff at softcom are great & very informative. We've just initiated service & I can't wait to get started
The technician was on time as scheduled and proceeded to investigate the problem in a very professional manner until the problem was identified and corrected. Well done. The techs name is Blake.
We have had literally an impossible time getting internet! But Softcom has done it! It took a tower and three dudes but they did it! And did not try to sell us a router and they saved us $100 because our originally expected 30 foot tower only ended up needing 20 feet so awesome! All of them were very professional considering it was 100+ outside. Now we can help our kiddo with his speech and actually download games, my husband can actually work from home and I can run my retail business without using all the data on my phone. Yay! Thank you, thank you, thank you!
hyperSven requires rock solid bandwidth. That means quick downloads, insanely low latency, and reliable support. Softcom delivers on these requirements and does so at an honest price. Truth be told, the point-to-point service hyperSven enjoys, we are smoking our old T1 speeds over 10 times the amount at more than half the cost! That makes both our techs and accountants happy! It seems like we only ever call Softcom anymore to ask, “What’s new and faster that we can upgrade to?
It was very difficult to find a reliable internet service provider in my area. I then luckily found Softcom and I've had no issues. The Internet is reliable and also faster than my previous internet. I was also able to purchase my own router. The antenna installation was also simple and quick. I would recommend to anyone living in the Lodi/Lockeford area.
I would like to share with everyone, that I think Softcom tech support rocks. I had to call Sunday for intermittent connection issues. I shared with the support person over the phone what troubleshooting (cleaned temp internet files, booted computer, router, antenna) I had done before I made the call. Unlike other places I've called in the past, he heard what I told him. That said, he didn't run through the troubleshooting script. He said he would look at a few things and call me back in 10-15 minutes. True to his word, he called back within that time frame, and said it sounds like an antenna alignment issue, and support would call me on Monday morning to set up a time for someone to come out. Long story short, Sean just left the house after resolving the issue on the roof. From call for problems to resolve was less than 24 hours, with a tech coming out to the house. Great job Softcom!!! Additional information I will add for anyone looking for a great internet service. First, I've experienced over 99% connectivity, in that they have very little downtime. They also offer unlimited usage on a wireless service. I know many companies offer so-called "unlimited" service, however Softcom has a truly use-all-you-want policy, at great speeds day or night.
I was having trouble with my wifi so I called Softcom. They helped me and everyone I spoke to was real nice. Problem was solved and I was a happy camper with my wifi, love my wifi, and my grandchildren loves them too.
Shawn was great. He went over everything he was going to do for the initial installation. Then, went over how to work the internet. Very happy customer. Thank you!
Very happy so far. Initial installation was met with a few difficulties that the tech was more than happy to work through. Speeds are as promised and I haven't experienced any issues or interruptions yet. Compared to Frontier, this ISP is a dream come true. I hope they keep up the good work!
Best service of this type I've found. very good tech support and friendly people. would recommend to any and all!!!
Softcom wireless is an amazing alternative to the only other option we have had for years (Frontier). Our Softcom service was installed yesterday and it's the first time in the 12 years that we have lived in Wilton that we have fast, reliable wifi. The tech who did the work was knowledgeable and friendly. I would highly recommend this company to everyone.
I’m getting 5 times the bandwidth with Softcom’s Point-to-Point technology at half the price that I was getting with my T-1.
Need help? Call technical support at (800) 982-7675 Opt. 1