Our ability to provide strong and speedy internet connections is about much more than just towers and techies. We’ve got a lot going on behind the scenes that helps us stand out from the crowd. From in-person customer service with people who feel like family, to no-tricks contracts and super-speedy installation, we go the extra mile to give our customers the very best.
We invite you to take a peek behind the curtain at a few of the things that make our internet services for rural homes, businesses and communities stand out:
Super-Speedy Installation and Service: There are definitely benefits to having our headquarters and operations based centrally where we provide our services. No long waits – in fact, most new customer installations and on-site services are scheduled within a week of inquiry. Need help? Just give us a call. Software fixes and upgrades are often accomplished remotely, within minutes, and without appointments.
No Contracts: We don’t lock you into contracts that force you to pay for services you don’t need. And we won’t make you suffer slow speeds if you use a lot of bandwidth. Here at Softcom, we don’t play word games – unlimited means unlimited!
Technicians That Care: Our technicians and customer service team are people from your own community who understand just what you need and how it affects your life. Whether you call us, drop by the offices, or are visited by our techs on-site, you’ll work with people who take the time to understand your unique needs, and suggest and set up the best options to maximize your experience.
Always Expanding Service Areas: We are continually adding new towers, updating hardware on current ones, and expanding our service areas to narrow the digital divide and give rural communities of Central California internet access where satellite cannot.
Education and Current Events: Our blog and social media keep you up-to-date and in-the-know when it comes to current events, new technology, best practices and all the things you need to use the internet for home, business, work and play.
Continual Infrastructure Investment: Large telecom companies are notorious for not investing in their infrastructure. Aging equipment, outdated software and slow response to a rapidly-changing industry equals less-than-stellar service for their customers. Personal experience and commitment to our community are the foundation of our company, however, and expansion and improvement is a constant here at Softcom. Our blog and social media announce new expansions and upgrades throughout the year and we remain focused on providing our customers with the latest technology and best possible services.