When you offer the best service options, you don’t need to trap your customers with a contract that requires a law degree to figure out how to get out of. You respect their freedom to choose. No contracts are needed with Softcom; we don’t see it as necessary because we confidently stand behind our service and have invested and reinvested significant resources to ensure that the equipment we use in our service offerings is state of the art. We also offer an incomparable level of customer care which others do not.
You do have choices – so why choose Softcom?
We’ve laid it out here with reasons why Softcom stands out from other internet service providers for the best wireless internet service in our area. Let’s dive in.
State of the art network
Softcom has invested more than $3,000,000 into our network in the past two years. Our network is built using best-in-class equipment from the recognized market leaders in fixed wireless and networking technologies, including Ericsson, Cambium, Cisco, Juniper, and Arista. We’re proud to offer speeds of up to 100 Mbps download in many locations in our service area.
New Freedom Plans Available
Softcom is pleased to announce exciting new service plans for existing and new customers. With Softcom’s new Freedom plans, residential and business customers can now enjoy speeds up to 100 Mbps. That is unprecedented speeds for those living and working in rural communities. No other wireless internet provider in our coverage area can match that level of service. There may be claims that they can but it’s just that, empty promises.
We say that with confidence knowing the type of equipment they are using and its capabilities or lack thereof. With the new tower upgrades Softcom has made over the past two years, we can comfortably provide speeds up to 100 Mbps in a large portion of our coverage area. Three Freedom plans are currently available. Customers can choose between 100 Mbps, 50 Mpbs, and 25 Mbps. All three plans have low monthly costs with no long-term commitment. To get more information on these exciting new service plans, call our customer care experts at (800) 982-7675 or (888) 4-SOFTCOM.
Softcom does not outsource or contract out any part of our operation. Every person that you interact with is an employee whose only metric is to make sure that you are satisfied.
When you call other companies to set up installation and service, you often must wait two or more weeks before you can get on their calendar. Not with Softcom. Our headquarters and base of operations is in Galt, where we provide our services. No long waits – in fact, most new customers are online in seven business days or less.
Exceptional customer care
Clear communication and excellent customer service is a priority at Softcom. While other internet service providers try to save money by outsourcing operations to call centers (some of which are overseas), Softcom doesn’t do that. We keep it local. All our employees live here in the Sacramento area and work out of our Galt facility. Whether you call us, drop by the offices, or are visited by our one of our experienced technicians at your home or business, you’ll work with people who know you and know the community. No overseas calls. No people reading from scripts to try to provide answers to your questions. Just exceptionally competent real people you can call by name who take the time to listen, identify, and find the best solutions to your queries.
No hidden fees
Other companies offer too-good-to-be-true startup rates that then increase dramatically after a specified period. Contracts with other companies usually include an auto-renewal clause; customers are expected to call within the last 30 days of the year to stop the auto-renewal. If you don’t, you get locked in for another year. Softcom plays no such game. Since you’re not locked into a contract with us, we don’t charge early termination fees, and there are no auto-renewal tricks. Can you believe other companies can charge up to several hundred dollars if you decide to terminate your contract early? We don’t do that.
Your data is private
Internet service providers are in a unique position of having the ability to monetize your browsing and search histories and other things about you that advertisers would love to get their hands on. Some providers even inject their own ads into your browser, intercepting and rewriting the traffic that is being sent to you. To be unmistakably clear: Softcom does not engage in the monetization of your private data – period.
Dedication to our customers
Our blog and social media keep you up-to-date and in-the-know when it comes to current events, new technology, best practices and all the things you need to use the internet for home, business, work and play.
Did we mention no contracts?
That’s right, at Softcom we don’t lock you into any contracts. We provide service on a month-to-month basis for all residential and small business service plans. Period. If you choose to get locked into a long-term contract with another provider, you’ll miss out on our exciting new Freedom plans with speeds up to 100 Mbps.
Hassle-free 30 day satisfaction guarantee
If you try our services and don’t like what you’ve got, we’ll give you a full refund. No contracts, no hidden restrictions. Internet with unlimited possibilities. Compare our 30 day satisfaction guarantee to our competitors. One in particular only offers a 3 day guarantee. Only 3 days! Obviously, this internet provider doesn’t have a very high level of confidence in the service they can provide long term to their customers.
If you want to know more about Softcom, or are a current customer and have questions about why Softcom is the best choice for your internet services, we are happy to help. Call our customer care experts at (800) 982-7675 or (888) 4-SOFTCOM. Our technicians and support staff are people from the community here in Galt and the surrounding area.