Internet Service Area News Archives - Softcom Internet Communications, Inc.

New Softcom towers will provide greater internet access for rural communities in the Central CA area

August 13, 2020 Equipment Upgrades, Internet Service Area News, Uncategorized

We’ve got great news, especially if you’re one of the many people who are dependent on an internet connection for work, school, shopping and staying in touch from home. New towers are currently being installed in the Elk Grove, Wilton and Galt areas that will provide stronger connections and increased access for rural homes, ranches and businesses.

New internet towers in Wilton, Elk Grove and Galt

WILTON / MONTEVIDEO TOWER: The Wilton area was previously serviced by a 70-ft tower installed on top of a barn in a central location. The new tower is 100-feet tall and free-standing in a new location that will allow for greater reach and reception. The new internet service tower was assembled over a period of 2 days, using 3 people, a lift truck, and specialty equipment to get the job done and is projected to be live by the 4^th quarter.

How to choose the best router for Softcom service

June 24, 2020 General News, Internet Service Area News, Tips and Helpful User Information

One frequent question we often hear from new clients is how to choose the best router for their needs. When setting up new accounts for high-speed internet access, choosing the right router for your home or place of business is an important step, so we’ve rounded up a few guidelines to help your decision.

When Softcom technicians set up a new account, as part of the installation they will configure the router you have chosen to connect to the internet. We do not provide a router as part of the initial set-up, you have the choice of choosing to either rent a router from us (the Softcom Smart Router), or purchase one of your own.

How do I set up service with Softcom

June 12, 2020 General News, Internet Service Area News, Tips and Helpful User Information

If you’re new to the area, or new to Softcom, and wonder what it takes to get set up for high-speed internet access here in the San Joaquin Valley area, here’s what you need to know.

Softcom currently provides internet service to the following cities: Acampo, Clements, Collierville, Courtland, East Stockton, Elk Grove, Galt, Herald, Isleton, Lake Camanche, Lockeford, Lodi, Morada, North Stockton, Thornton, Victor, Walnut Grove, Wilton, Woodbridge, and Youngstown. If you live in those cities or the surrounding areas, you can check to see if you fall within our service boundaries by checking the map on our website. Even if it seems that you fall outside the boundaries, don’t give up. Please call our customer service team and they will check. We are constantly adding new towers and upgrading our equipment in order to give our customers the best service as we expand our range.

When you call customer service, here’s what will happen:

The hidden dangers of pop-up internet providers

April 7, 2020 General News, Internet Service Area News, Tips and Helpful User Information

Pop-up shops are nothing new if you’re talking about sunglass kiosks in the mall or specialty chocolate shops at the holidays. But pop-up internet providers are a whole different ballgame. Before falling under the seductive spell of super-low pricing, it’s important to understanding how these start-ups work and what they can (and can’t) provide.

Pop-up internet companies are small start-ups that provide internet coverage at too-good-to-be-true prices, often in rural areas that have limited choices and resources. Their ability to offer unlimited data comes from short-lived agreements or loopholes that allow them to access and provide data for a short time using a larger company’s system (such as AT&T or T-Mobile) until they are discovered and cut off.

Mozilla, Etsy and more join the fight for net neutrality

January 16, 2020 General News, Internet Service Area News

Consumer groups and tech companies including Mozilla are continuing the fight to overturn the FCC’s latest ruling and bring about the return of net neutrality. The maker of the popular Firefox web browser joined other influential companies such as Etsy and Vimeo, along with public-interest advocates, to ask a panel of judges to rehear a case that upheld an FCC decision to repeal open-Internet rules.

Let’s stop for a second a review what net neutrality is. In December of 2010, the Federal Communications Commission (FCC) passed the Open Internet Order, requiring internet service providers (ISPs) to give everyone equal access to everything they use the internet for. This order also prevented ISPs from creating pay-to-play “fast lanes” for faster delivery of content to those who could afford to pay more.

Custom Wifi Setups for Your Unique Business Needs

November 5, 2019 4G LTE, General News, Internet Service Area News, Tips and Helpful User Information

Wireless networks are at the heart of practically every business these days, no matter how big or small. Every person who walks through your door – employee or customer – will need to use the internet at some point, and if your Wifi setup isn’t reliable enough, fast enough or secure enough, you risk negative repercussions. Lost revenue, damaged reputation, frustrated customers, and missed opportunities are just the tip of the iceberg if your Wifi isn’t doing its job.

Every business needs a WiFi setup that’s reliable, fast, and secure. However, getting there is often easier said than done. Every business is unique, which means every business Wifi must be set up correctly to meet those unique needs. A large vineyard operating across thousands of acres with multiple offices and locations needs an entirely different configuration than a small chain of family-owned restaurants. Other scenarios can include financial organizations with multiple branches and high security requirements versus home-based offices working from remote locations.

How to Cut Internet Costs Without Degrading Your Service

October 15, 2019 General News, Internet Service Area News, Tips and Helpful User Information

While technology has made it easier to do many things, when it comes to streamlining your bills it can still be pretty confusing. If you’ve successfully cut the cord and lowered your bill by moving to streaming services, it’s natural to take the next step and look for money-saving moves to help cut internet costs. You can save money, but it’s important to know what to look for – and what to avoid – or you might end up paying more in the long run.

Internet service provider (ISP) marketing campaigns would have you think that by choosing a new service you’re guaranteed to pay less. But those splashy, too-good-to-be-true offers don’t give you the whole picture. And as the saying goes, the truth can be found in the details. So here’s what you need to know about how to cut internet costs:.

How to be the first to know when Softcom is available in your area

June 27, 2019 General News, Internet Service Area News, Tips and Helpful User Information

If you’ve inquired about internet service with Softcom and we were unable to help, don’t give up! We want you – and we’re working hard to bring speedy, stable and secure internet your way as fast as we can.

What is internet throttling and how do I check for it?

March 27, 2019 4G LTE, General News, Internet Service Area News, Tips and Helpful User Information

Did you know that ISPs are required to disclose certain aspects of their service to their customers, including things like data throttling? Here’s what that means, and why Softcom will never participate in blocking or throttling internet access for its customers.

Throttling is when an internet service provider (ISP) purposely slows down your connection speeds. We’ve rounded up the following information about throttling to educate our readers about this practice, give you the tools you need to research and take action, and assure you that Softcom does not participate in this practice.

What internet speed do I need?

January 11, 2019 4G LTE, Ask The Experts, General News, Internet Service Area News, Tips and Helpful User Information

Signing up for internet service is easy. Deciding on the speed and level of service you want? That can be the hard part. Some of the most frequently asked questions we get are about understanding the difference in our 4G LTE plans, especially when it comes to connection speeds.

Here at Softcom, we don’t sell plans based on data usage because we offer true unlimited data for our customers, no matter what plan they choose and without affecting the speed of service. Other companies don’t do this, and in fact will reduce connection speeds once their customers exceed their set data caps within a billing cycle. Depending on how much streaming or data-consuming work is done from the home or office, this could result in a week or two of fast speeds, followed by frustratingly slower connections until the billing cycle resets.

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