Tower upgrades open door for more customers and better service

If you live in the Herald or Acampo area, we’ve got great news! Upgrades to several of our towers in the area means that in addition to improving the strength and reliability of our service, we can now provide even more customers with the internet access they’ve been waiting for.

Here at Softcom, we’re committed to a high standard of quality when it comes to our customer’s internet connectivity. That’s why we take a “quality over quantity” approach for our services. For instance, when we reach capacity for each tower, our standard practice is to stop accepting new customers in that area to avoid spreading our resources too thin and degrading the service.

In order to improve and grow, however, we are continually looking for ways to add or improve equipment and services to provide better, stronger connections and services. Planned upgrades to our towers in the Herald and Acampo area over the next few months will give us the ability to add new customers and expand our service areas while also improving the quality of service for current customers, a win-win situation for all.

In the past, signal strength was often negatively affected in rural communities by trees and other obstacles. The LTE upgrades we are installing, however, give us greater capability to get around those obstacles and allow us to reach even more customers in rural and remote areas.

The first round of upgrades will happen over the next few months in the Herald and Acampo areas. The Herald East and Herald West towers, first on our list for upgrades, also happen to be two of our very first towers, and we’re excited for the opportunity to improve service for our customers in that area. Within a few months, we’ll be upgrading the Acampo tower, and anticipate more tower upgrades later in the year.

“We are continually reinvesting back into the company so that we can deliver the best quality internet service for our customers,” said Kevin Triplett, Softcom CEO. “We’re excited to announce these upgrades that will expand our ability to serve even more people in our community, while also improving service for our current customers.”

We believe that rural internet customers shouldn’t have to put up with slow DSL or laggy data-capped satellite internet service, and these upgrades put a spotlight on our commitment to provide ultra-fast reliable internet for rural areas in Central California including Galt, Herald, Clements, Acampo, Wilton, Lodi, Lockeford, Walnut Grove, and the surrounding communities.

We appreciate the patience of those who have been on our waiting lists and encourage you to contact our customer service to find out if these upgrades will affect you. Our website features a map that shows current services areas, and a link to get your name on our waiting list or learn more.

More upgrades are planned for throughout the year, so please watch our social media accounts, check the blog for updates, and be sure to get on our waiting list so you hear the news first. If you’re near our area, but not sure if coverage is available, feel free to call us at (800) 982-7675.

Kristy CooperTower upgrades open door for more customers and better service

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