We’re excited to share that after months of hard work (neither rain, nor mud, nor more rain could hold us back!) we’ve finally completed a cutting-edge technology upgrades for our primary tower at the Network Operations Center here in Galt. This is a significant milestone for us and our customers, providing significant improvements in service, connectivity and speed for many of our customers as they are able to transition to high-speed 4G LTE.
Braving this past season’s harsh weather, the Softcom crews have been working non-stop over the past several months to install and test the new equipment on the 195-foot tower located at our headquarters. Many customers have already been switched over to 4G LTE service, while others are scheduled or are in the process of upgrading from their current WiMAX service – all at no cost to them.
Kristy CooperAnnouncing significant technology upgrades at Softcom headquarters
You’d click through to log in to the internet, go make yourself a cup of coffee, and hope that by the time you got back to your computer you’d be logged in and ready to go. Luckily those days of slow internet are long gone and today’s connections just keep getting better and faster, even for those of us who live in rural areas. Unfortunately, though, slow-downs do still happen once in a while, even when you have a high-speed connection. They can happen for a variety of reasons, and thankfully some of them can easily be solved at home.
While we do everything we can to assure that our customers here at Softcom get the best – and fastest – service possible, keeping things working here at Softcom is only one part of the equation – your own equipment needs to be working properly for you to have the best internet experience. We know there are other factors that can affect speed, too, so put together a quick checklist to go through when slow internet speeds get you down.
There’s a trend in the market today of big-name carriers offering “unlimited” data plans that seem like the perfect answer for heavy internet users. Promises of never-ending data may sound great, but before you answer the siren call of data without limits, be sure to take a closer look at what you’ll really get.
Data may be unlimited, but speeds are not guaranteed
While many carriers offer “unlimited” data to a certain extent, their plans are filled with a lot of asterisks and if/when scenarios that will affect the quality of your service. Only a certain amount of data per month is guaranteed to be delivered at 4G LTE speeds. As of March 1, 2017, Verizon / AT&T caps it at 22 gigabytes; T-Mobile at 28 gigabytes. After you go over your 4G LTE cap, you are eligible to be “deprioritized” for the remainder of your billing cycle and your connection reduced to “3G speeds.” Depending on how much streaming or data-consuming work you do from your home or office, this could result in a week or two of streamlined internet speeds at the top of your billing cycle, followed by weeks of frustratingly slower connectivity.
Kristy CooperSoftcom Reveals The Truth About “Unlimited” Plans
Here at Softcom we’re kind of obsessed with finding ways to make our network better, faster and stronger than ever. For our customers, that’s a good thing. We’ve been providing network service since 1994, back in the days of dial-up internet. Remember that annoying sound? It took years to get that out of our heads! Since those days we’ve remained dedicated to our customers and community, always seeking out new ways to get them connected with new towers and technology, even when they live in areas that other companies won’t go. Twenty-two years later and counting, we’re pretty proud of what we’ve built, and still on the path to make it even greater. So let us introduce you to 4G LTE internet service.
In our latest triumph in technology, we’ve been rolling out new towers and technology over the last year (with even more scheduled for 2017) that allow us to offer 4G LTE. The new service offers extremely high speed service for video, VOIP, and general internet surfing. Now, when our customers ask us, “Can I use Softcom to replace my expensive satellite TV service?” the answer is Yes! Binge Netflix, stream the Superbowl, let your kids watch their favorite shows, the world online is yours with 4G LTE.
Kristy CooperNew towers, technology, and service areas coming in 2017
If you have the opportunity to work from home, and want the best results for your efforts, it’s important to set up your office for maximum productivity from the start. A home office has many benefits, most popular being the freedom and flexibility to set your own hours and design a workspace you love. As you peruse packages from your local internet provider and start picking paint colors, though, don’t forget to consider these 5 essential elements for a truly productive work-at-home experience.
Connectivity: In today’s working world, no matter what you do, high-speed internet is absolutely essential. Choose a local internet provider that offers secure, reliable, and high-speed internet. Even if you live in a rural community, advancing technology has made it possible for people in remote locations to enjoy the same high-speed connectivity as their urban neighbors. That means you can upload videos, participate in conference calls, lead a webinar and hold a Facebook chat, no matter where you’re located.
Kristy CooperFive must-haves for a productive home office
People’s love of sports will never change, but the way they watch them definitely will. As many people are cutting the cord on traditional cable options, they are turning to on-demand viewing options for everything from the Olympics to the Super Bowl and in between. The future of watching sports is definitely changing, here’s what to watch for:
Viewers are turning to live streaming over traditional TV: According to Deloitte’s most recent “Digital Democracy Survey,” U.S. consumers are more inclined to stream entertainment from an Internet service than tune in to live TV. And internet-video services are valued more highly than cable or satellite TV among Millennials and their families.
We’re excited to announce that new towers for internet service have been added recently, expanding our coverage and offering more, faster, better internet connectivity for our customers as we go. We’ve got more in the works, too, so be sure to check back on our blog and Facebook page for updates and announcements of new additions, advancements and service areas.
Announcing Laguna del Sol, Simpson Ranch, and Wilton Internet Service
We’re pleased to announce the expanded availability of reliable internet access service for the Wilton area, as well as residents of nearby community Laguna del Sol. As the premier internet provider in the area, we’re pretty excited to be making inroads into this rural community, where even cell phone service can be pretty hit and miss. We’ve been in contact with citizens of Wilton, Simpson Ranch, and Laguna del Sol over the last couple of years, understanding their frustrations with the lack of internet service, and working diligently to find a solution for them. After a substantial investment in equipment, and many hours of planning, we are finally in a position to meet their needs as the premier Wilton internet service provider.
Kristy CooperNow serving Wilton and nearby Laguna del Sol residents
Good news! We’re excited to share that we’ll be rolling out an important bandwidth upgrade in the next few weeks that will make your online experience faster, stronger and better than ever.
“We’ve invested nearly $600,000 on asset upgrades to our network over this past year, and expect to spend another $750,000 to $1 million more on improvements in 2017,” said Kevin Triplett, Softcom President and CEO. “This investment in our network will pay dividends to our customers for many years to come, and clearly shows our commitment to staying ahead of the curve and providing our clients with the best possible internet experience they can get.”
We’re excited to announce that we’re integrating Telrad Networks technology, a global provider of TD-LTE broadband solutions, for expanding our wireless Internet network throughout Sacramento and San Joaquin counties. This new tech will be instrumental in giving our customers access to internet speeds that support high-bandwidth online applications, including gaming and streaming media services. Softcom provides internet service Elk Grove to Stockton, and Walnut Grove to Lake Comanche, and beyond.
sadminNew technology brings higher speeds, better connections for customers
In today’s world of Netflix, Hulu, YouTube and other online resources for entertainment, audiences are dropping traditional cable and satellite, and turning to streaming for the freedom to watch what they want, anytime, anyplace. Streaming services are band-width hungry, though, and can use from 1 to 4 Mbps easily – per person! Finding the large amounts of bandwidth needed, however, can be difficult, especially if you live outside the urban areas where corporate carriers focus their services.
We believe that everyone deserves fast, reliable internet service no matter where they live or work. Softcom brings the experience, infrastructure, and technology to stand behind our vision. And we’re laser-focused on giving our customers the fast connections, exceptional customer service, and simple, affordable pricing they deserve.