We get it, when things go wrong, calling a tech support line isn’t at the top of your list. Long wait times, bouncing from person to person, and frustrating non-answers are common with other industry help desks. But here at Softcom, we’ve taken all of that out of the equation.
Believe it or not, calling or chatting with our customer support specialists for your internet connection issues or questions doesn’t have to ruin your day.
All it takes is a little preparation and a few easy expectations and we’ll make your day better – faster. Here’s how:
Kristy CooperSecrets for a smoother customer support experience
Identity theft continues to be a major concern, especially for those who shop or do business online. In fact, identity theft hit a record high in 2017, with more than 16.7 million people affected, according to recently released statistics. As consumers have become savvier, and new security measures such as credit card chip technology are fighting back, identity theft thieves are shifting their focus online. By stealing passwords and personal information, they can open accounts, order products, access existing funds and create all sorts of havoc in a very short amount of time.
We’ve addressed email phishing scams and how to outsmart them, plus tips for keeping your family safe online, and are continuing in our effort to help you have the best experience online with even more tips here for avoiding the dangers of identity theft online.
We believe that everyone deserves fast, reliable internet service no matter where they live or work. Softcom brings the experience, infrastructure, and technology to stand behind our vision. And we’re laser-focused on giving our customers the fast connections, exceptional customer service, and simple, affordable pricing they deserve.